Delivering On-Demand Healthcare at Optimum Efficiency

March 11, 2018

Running a healthcare company to cater for on-demand house calls is a tricky act to manage. The planning, logistics, technology and utilization of resources of running such an operation manages to get better of many people. For a company that aspires to run its healthcare facilities primarily through its software needs a reliable and robust software to back up its business model.

One such company approached Virtual Force to handle the core of its business model; Technology. Branding itself as an on-demand healthcare platform offering in-home medical treatment, White Coat is a healthcare company that provides high-quality, affordable health care to patients via on-demand house calls. It leverages technology to increase the efficiency of healthcare delivery.


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White Coat needed a software that would translate its ‘one-call away from treatment’ into a viable business model online. The software had to be easy to use for the medical practitioners, comprehensive enough to be utilized in the field and by the management of White Coat as well. Multiple interfaces for different roles had to be built in order to facilitate the business flow.

Virtual Force identified a multi-pronged solution by dividing the software into 2 mobile apps (for iOS and Android) and a web interface. The mobile applications were used by the in-field medical practitioners while the web solution was used primarily by administrators. Here a list of features we offered in our app:

Appointment Scheduling

To book an appointment, just select a time, describe your symptoms and add your insurance if necessary. Simple.

EMR-Integration

Virtual Force integrated an Electronic Medical (EMR) database with the system to facilitate the medical practitioner in the field and the supervising doctor. This allows for a better experience for the patient and healthcare provider.

Admin Dashboard

The software features a comprehensive dashboard showing vital activities and analytics from patient history to ongoing diagnosis, among others. It is managed by an administrator, who acts as a liaison between the patient and medical practitioners.

Outbound Call System

Virtual Force also setup an outbound call system to facilitate calls to patients. This also allowed for a smoother experience as the operator informed patients beforehand about the procedure and estimate time of arrival.

Doctor & Patient Interface

Different applications and interfaces were designed to be used, both by the doctors and patients. The UI was easy to use and had a low learning curve.

Read Jj J.‘s review of WhiteCoat Healthcare on Yelp

Low Response Time

Virtual Force’s proposed software allowed for cutting down response time from 2 hours to up to 50 mins. This process was also expedited by setting protocols for outbound operators.

The application helped our client to streamline their business model and provide timely healthcare to thousands of patients. Virtual Force offered a time-effective solution that notably decreased the response time of the diagnosis procedure as well. The overall solution provided by Virtual Force has yielded a healthy profit for White Coat.

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